Frequently Asked Questions (FAQ)

DO YOU SHIP TO MY COUNTRY?

Drive Badminton Centre ships across Canada and the United States and follows the standard methods available by Canada Post.

If you live in a remote area, please email info@drivebadminton.ca to see how we can best get the product to you.

For shipping outside of Canada, your country may charge taxes and duties on international orders. These taxes and duties will be the customer's responsibility. Drive Badminton Centre is not responsible for any custom clearance fees (or any other fees applicable).

If you live outside of Canada and United States and are interested in placing an order, please send us an email at info@drivebadminton.ca for a shipping quote.

I NEED HELP FINDING THE RIGHT PRODUCT FOR ME. WHAT SHOULD I DO?

Please contact us at info@drivebadminton.ca and our product specialist will get in touch with you during our business hours.

CAN I PRE-ORDER THE LATEST & NEWEST PRODUCT or ORDER AN “OUT OF STOCK” PRODUCT?

Yes, of course! Please contact us at info@drivebadminton.ca and indicate the item that you are interested in.

ARE THE PRODUCTS AUTHENTIC?

Yes. We are an authorized dealer for all the brands (Victor, Babolat, Gosen, Black Knight and more) present on our online and physical store. Our company is also listed on their official websites as one of their authorized retailers.

IS THERE WARRANTY FOR THE PRODUCT PURCHASED?

Please contact us at info@drivebadminton.ca for all warranty inquiries.

Rackets:

Racquets strung ABOVE the recommended tension of the racquet will void warranty.

CAN I PICK UP IN-STORE or DO YOU OFFER CURBSIDE PICK-UP?

Yes. Your order will be ready for pick-up in-store or curbside when you receive an email or call from Drive Badminton Centre during our business hours:

Monday-Saturday 10 a.m. – 11 p.m.

Sundays 9 a.m. – 10 p.m.

Address: 4551 No. 3 Rd #138, Richmond, BC V6X 2C3

Phone number: (604) 285-2638

WHAT IF I WANT TO CHANGE or CANCEL MY ONLINE-ORDER?

If for any reason you would like to change or cancel your order, please contact us at info@drivebadminton.ca with your name, phone number and order number. We will respond within 1-2 business days. Please note, depending on the status of the product and the shipping time, additional charge may be processed on your credit card. Please see chart below:

Before tracking is received           $5

After tracking is received              $10

If shipped out already                   $15 + Shipping cost

***Charges are made due to credit card fees, handling time, package materials, etc.***

HOW DO I TRACK MY ORDER?

Within 1-2 business days of placing your order, you will receive a tracking number via email from our courier partner Canada Post or UPS containing your package’s tracking information.

If you place your order during the weekend or a public holiday, your order will be sent out during the next business day, so you can allow additional days to receive your tracking details.

To track your package, simply enter your tracking number on Canada Posts’ or UPS´ official website.

HOW DO I REPORT A DEFECTIVE MERCHANDISE?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To report a defective item, please contact us at info@drivebadminton.ca. Defected items sent back to us without notification will not be accepted.

WHAT IS THE REFUND POLICY?

ALL ITEMS SOLD ARE FINAL SALE

Drive Badminton Centre offers the lowest price possible. All purchases made are FINAL SALE and cannot be returned or exchanged. 

You can always contact us for any questions regarding this subject at info@drivebadminton.ca.